Order Processing Time
All orders are processed within 2 - 4 business days, unless otherwise stated on the website. Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, processing time may be extended. If there will be a significant delay in the processing of your order, we will contact you via email. Please allow additional days in transit for delivery.
The Sola Sister Co. Fulfillment Center is open Monday - Friday 9:00am - 4:00pm. The Fulfillment Center is closed on weekends and holidays. Sola Sister Co. observes the following holidays: New Year's Day, Martin Luther King, Jr. Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans' Day, Thanksgiving Eve, Thanksgiving Day, Black Friday, Christmas Eve, and Christmas Day. Business days may be additionally affected by school vacations and family illness.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Sola Sister Co. offers free shipping on orders over $250 anywhere in the US (except Alaska and Hawaii). Free Shipping transit times cannot be guaranteed. If you need an estimated transit time, please select another method of shipping at check out.
Free Shipping on LOL Sola Wood Flowers
LOL Flowers are flowers that didn't meet our rigorous quality control standards; therefore, they come at a deep discount. For this reason, orders that contain more than $100 of LOL Flowers will receive free shipping when the entire order is $300 or more.
Currently, Sola Sister Co. does not ship internationally.
Please make sure to provide your complete address accurately.
If an incorrect address is provided at checkout and your package is shipped, unfortunately there is nothing Sola Sister Co. can do unless the parcel is returned to us. If the parcel is returned to us, we will contact you once we receive it. Any parcels returned to us as a result of incorrect address information or being uncollected at the post office will be subject to an additional shipping fee prior to being reshipped (even if the original order qualified for free shipping).