Order Processing Time
All orders are processed within 1-3 business days, unless otherwise stated on the website. Orders are not processed on weekends or holidays. If we are experiencing a high volume of orders, processing time may be extended. If there will be a significant delay in the processing of your order, we will contact you via email. Please allow additional days in transit for delivery.
Shipment Confirmation and Order Tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Sola Sister Co. offers free shipping on orders over $250 anywhere in the US (except Alaska and Hawaii).
Currently, Sola Sister Co. does not ship internationally.
Please make sure to provide your complete address accurately.
If an incorrect address is provided at checkout and your package is shipped, unfortunately there is nothing Sola Sister Co. can do unless the parcel is returned to us. If the parcel is returned to us, we will contact you once we receive it. Any parcels returned to us as a result of incorrect address information or being uncollected at the post office will be subject to an additional shipping fee prior to being reshipped (even if the original order qualified for free shipping).